Water supply

Bundaberg Regional Council is committed to effective management of its drinking water supplies to provide safe drinking water to residents.

To achieve this Bundaberg Regional Council, in partnership with its stakeholders, will:

• Work towards achieving compliance with the health and aesthetic guideline value set in the Australian Drinking Water Guidelines
• Maintain regular monitoring of drinking water quality and establish effective reporting mechanisms to provide timely and relevant information to stakeholders, including the Chief Health Officer and the community
• Use a risk-based approach to identify and manage any threat to drinking water quality at all points of the water supply path, from source water to the consumer
• Advocate for source protection and primacy of drinking water supply in catchments and implement relevant catchment management activities
• Develop and maintain a water quality incident and complaint register and engage with the community to assist in the identification, reporting and resolution of water quality issues, where possible.
• Develop and implement incident and emergency response plans and undertake exercises to measure the effectiveness of those plans
• Participate in research and development activities to ensure continued understanding of drinking water quality issues and priorities in Queensland
• Consider needs and expectations of our stakeholders, including residents and regulators, in our planning processes
• Review and improve our practices by assessing performance against corporate commitments, stakeholder expectations and criteria included in the Australian Drinking Water Guidelines
• Implement a quality assurance plan and continuous improvement practices

Bundaberg Regional Council will develop and implement a drinking water quality management system consistent with the Australian Drinking Water Guidelines to effectively manage risks to drinking water quality.

The Bundaberg Regional Council (BRC) Drinking Water Quality Management Plan (DWQMP) documents the performance of Council's water service with respect to water quality and performance in implementing the actions detailed in the DWQMP as required under the Water Supply (Safety and Reliability) Act 2008.

The Annual Report assists the Regulator to determine whether the approved DWQMP and any approval conditions have been complied with and provides a mechanism for the providers to report publicly on their performance in managing drinking water quality.

It has been prepared in accordance with the Water Industry Regulatory Reform - drinking water quality management plan report factsheet published by the Department of Energy and Water Supply (DEWS), Queensland. 

2021/22 Drinking Water Quality Management Plan - Annual Report(PDF, 2MB)

2022/23 Drinking Water Service Annual Report(PDF, 2MB)

2023/24 Drinking Water Service Annual Report(PDF, 2MB) 

2021/22 DNRME Key Performance Indicators Report(PDF, 1MB)

2022/23 DNRMW Key Performance Indicators Report(PDF, 793KB)

2023-2024 DNRMV Key Performance Indicators Report(PDF, 1MB)