Lost and found animals
Council makes every effort to identify an animal’s owner and promptly reunite them, however when this is not possible the animal will be impounded.
Has my animal been impounded?
If your animal has been impounded, it will appear on the list below after it has been processed at the Animal Management Facility.
Processing times may vary so please check the list regularly.
Why do animals get impounded?
Animal management staff need to be able to identify an animal to return them home.
An animal can’t be identified in the following situations:
• The animal is not wearing a Council registration tag.
• The animal is not microchipped.
• The animal’s microchip details are not current.
What happens after an animal is impounded?
• Registered animals that are impounded are kept for 5 days.
• Unregistered animals that are impounded are kept for 3 days.
After this time, Council endeavours to rehome all animals where possible through external rehoming agencies.
Animals are not rehomed directly from the Animal Management Facility.
What should I do if my animal is not on the impounded animal list?
If your animal is not on the list, please call Council on 1300 883 699 or complete the lost and found animal online form to lodge your lost animal’s details.
It is recommended to regularly check the list of impounded animals and to contact animal shelters / rehoming agencies in the region to see if your pet has been delivered to another organisation.
What should I do if I have found a lost animal?
If you have found a lost animal, please contact Council on 1300 883 699 or complete the lost and found animal online form.
The animal management team will attend and attempt to identify an owner via a Council registration tag or microchip.
If the animal’s owner cannot be identified it will be secured at Council’s animal management facility.
How do I release my animal from the animal management facility?
If your animal is being kept at the Animal Management Facility, please contact Council on 1300 883 699 or visit a Council service centre to arrange the release of your animal.
Please note that only the legal owner of the animal can release the animal from our facility.
How much does it cost to release my animal?
Prior to releasing your animal, payment is required for the following:
• The release of the animal from the animal management facility
• Unpaid registration fees (if applicable)
• If the animal is identified as not being implanted with a PPID (microchip), a microchip fee will apply.
If your animal is impounded for longer than 5 days for registered animals or 3 days for unregistered animals, a daily sustenance fee is applicable after 48 hours of impounding.
Stock release fees vary with the type of animal. View Council’s fees and charges for a full list of applicable charges.
Where do I collect my animal from?
Council operates a single Animal Management Facility (Pound) which is located on DeCourcy Drive approximately halfway along Potters Road, next to the Qunaba Transfer Station.
It operates Monday to Friday from 8.30am to 4.30pm.
Customers must arrive no later than 4 pm to allow time for processing the release of the animal.
Please note that no cash will be accepted at the animal management facility.
If paying by cash to release your animal, please complete the payment at a Council service centre prior to collecting your animal.
Proof of payment is required to release your animal.