Water and sewer connections

Notice to service provider applications

A Notice to Service Provider application (NTSP) is used for domestic, commercial and industrial developments that require connecting to, disconnecting from or altering Council’s water and sewer infrastructure.

To see the requirements for submitting an NTSP application and access the online form, please refer to:

Please note: NTSP applications are submitted to Water Services Planning & Delivery for assessment, payment, and approval before corresponding Plumbing Compliance Form 1 applications are approved by the Water Services Plumbing Compliance section.

All NSTP applications and supporting documentation will now be submitted for processing through Council’s website. See the relevant section requirements for the online link. If you have any concerns using the online application, please seek advice from Water Services Planning & Delivery Technical Officer.

Connecting to or Disconnecting from Service Provider's Water & Sewer Infrastructure Policy(PDF, 74KB)

Water and sewer connections – low density residential properties

The NTSP application can be used for residential properties (for example: single dwelling developments, single dwelling with secondary dwelling developments; and vacant residential land) wishing to connect to water and/or sewer infrastructure and install a water connection.

When requesting for a water connection, there are residential properties where the Developer, upon creating the residential subdivision, has provided water property services to each individual lot. Therefore, in some circumstances, when an applicant is requesting a water connection, they may only need a 20mm water meter installation.

Application Type - Single Dwelling: or Dwelling with Secondary Dwelling

Document Requirements - NTSP application which may include;

  • Site plan of proposed work; and
  • Floor plan of proposed works

Possible associated fees

  1. Water application lodgement fee – this includes the permission to connect to Council’s water infrastructure;
  2. Sewer application lodgement fee - this includes the permission to connect to Council’s sewer infrastructure;
  3. A full 20mm property service and meter installation; or
  4. A 20mm water meter installation - if the Developer has already installed the property service during the subdivision development stage.

Application Type - Vacant Land

Document Requirements - NTSP application;

Possible associated fees

  1. Water application lodgement fee – (this includes the permission to connect to Council’s water infrastructure);
  2. Full 20mm property service and meter installation; or
  3. A 20mm water meter installation - if the Developer has already installed the property service during the subdivision development stage.

Please note: if you have a residential property that has water already on site and you are getting ready to build your new home, you will still require permission to connect to the sewer infrastructure (if within the declared sewer service area). Therefore a NTSP application with supporting plans of the new work will need to be submitted, approved and payment of the sewer application fee made before commencement of any works.

When you are ready to request for a connection, please click on the below link “Notice to Service Provider Application for Water & Sewer” to complete the application online.

Once received by Council, we will issue a tax invoice itemising the associated fees. The current fixed fees and charges can be found on our website or you can contact Water Services Planning & Delivery section for assistance.

Throughout the application and installation process, we will continue to communicate with the Applicant until the work has been completed.

Should you require further information, please contact Water Services Planning & Delivery Technical Officer on 1300 883 699 for assistance.

Notice to Service Provider Application for Water & Sewer

Water and sewer connections - multi-residential, commercial / industrial or amalgamation / subdivision

Multi-residential, Commercial / Industrial or amalgamation / subdivision, are any developments that are not classed, by the Service Provider, as low density properties (for example: a single dwelling, a single dwelling with secondary dwelling or residential vacant land).

The NTSP application form is a multi-purpose form to assist any proposed development wishing to do one or more of the following:

  • Connection to water / sewer infrastructure;
  • Disconnection from water / sewer infrastructure;
  • Alterations to water / sewer infrastructure;
  • Additions / extensions to water / sewer infrastructure;
  • Installation of water connections for potable; fire; and/or sub meters
  • Disconnection of water connections for potable; fire; and/or sub meters.

Each proposed development will be unique therefore to assist us with the assessment and approval process, each application will require one or more of the following:

  • Submission of the NTSP application;
  • Site plan of the proposed development;
  • Floor plan of the proposed development;
  • Hydraulic plans showing the water and sewer requirements; and
  • A plan showing the proposed location of the water property service and master meter; sub meters and/or dedicated fire service and meter

The associated costs will vary with each application, depending on the size of the water / fire connections, sub meters and if the proposed development will affect the water and/or sewer infrastructure.

Any multi-unit development requiring sub-meters and involves construction of more than 4 units, a separate NTSP application is to be submitted for each building prior to the commencement of the building construction.

The following can be used as a guideline:

  • Water application lodgement fee - this includes the permission to connect to Council’s water infrastructure;
  • Sewer application lodgement fee - this includes the permission to connect to Council’s sewer infrastructure;
  • Full water/fire connections or disconnections between 20mm and 50mm is a fixed fee from Council’s fees and charges;
  • Full water/fire connections or disconnections above 50mm, the associated costs is established through a quotation process;
  • Any sub meter installations between 20mm and 50mm is a fixed fee from Council’s fees and charges;
  • Any sub meter installations above 50mm, the associated costs is established through a quotation process;
  • Disconnection of any sub meter is a fixed fee from Council’s fees and charges;
  • If the water and sewer infrastructure is effected, the associated costs will be established through a quotation process.

When you are ready to request for a connection, disconnection, or alteration to Council’s infrastructure, please click on the below link “Notice to Service Provider Application for Water & Sewer” to complete the application online.

Once received by Council, we will issue a tax invoice itemising the associated fees. The current fixed fees and charges can be found on our website or you can contact Water Services Planning & Delivery section for assistance.

If a tax invoice is not issued for fixed fees, a quotation will be prepared to establish the associated costs. These costs will be provided to the Applicant through a quotation letter with an authority to carry out works form after the approval letter has been given.

Once all the associated costs are paid (and the authority to carry out works form submitted from the quotation), the works will be scheduled and carried out.

Throughout the application process and request works, we will continue to communicate with the Applicant until the work has been completed.

Should you require further information, please contact Water Services Planning & Delivery Technical Officer on 1300 883 699 for assistance.

Notice to Service Provider application for Water & Sewer

Building over or adjacent to Council's sewer/water infrastructure

Since November 2013, building work over or near sewer mains, water mains, stormwater drains and combined sanitary drainage lines must be assessed against the Queensland Development Code Mandatory Part 1.4 (MP1.4). Please refer to the Department of Housing and Public Works website, for additonal details.

Bundaberg Regional Council does not allow construction over sewer easements. Council will assess applications related to building over sewer mains without easements and for structures located adjacent to the sewer main/easement, and where the sewer main is within the zone of influence.

If the building work is outside the MP1.4 guidelines, then an Application to Build Over or Adjacent to Council Sewer/Water Infrastructure will be required

How to submit an Application to Build Over or Adjacent to Council Sewer/Water Infrastructure:

  1. Complete the online application form.
  2. Upload the following supporting information and relevant technical documentation;
    • Site Plan (scaled and/or dimensioned) - must show all existing and proposed buildings/structures, BRC’s infrastructure and the property connections to that infrastructure.
    • RPEQ Design Drawings of the footings/foundations for the proposed building work, including the depth of the infrastructure – the design must show that BRC’s infrastructure is clear from the zone of influence. The RPEQ must certify that there will be no additional loading on the relevant infrastructure.
    • Form 15 certification by RPEQ certifying that no additional loading is imposed on the infrastructure and the integrity of the main will be preserved.

Note: Missing or incorrect information will delay assessment.

Upon receiving the application form, we will discuss the requirements with the applicant to confirm:

  • All alternative options have been explored,
  • Payment of the application fee (based on the requirements a tax invoice and/or quotation will be supplied); and
  • Arrangements for an inspection of the relevant infrastructure before approval is issued.

For additional information and guidelines, please refer to the following documents for assistance:

Application to Build Over or Adjacent to Council Sewer/Water Infrastructure

Should you require any further information, please contact Water Services - Planning and Delivery section on 1300 883 699 or alternatively email ntsp@bundaberg.qld.gov.au

Outside the declared water and sewer service area

If your property is currently outside the declared service area(s) and you wish to enquire or connect, please view Council’s Water Supply Outside Declared Water Area policy or contact Water Services Planning and Delivery Section on 1300 883 699 for further information.

Water supply outside declared water area(PDF, 82KB)

Invitation to connect

Properties within a number of service areas have been invited to connect to our water or sewer infrastructure as part of our commitment to liveable communities.

We are considering expanding this program into the future and are currently working on initiatives that will provide technical and funding options for residential properties outside our current declared service area(s). Any future developments for existing properties not connected to our infrastructure will be advised accordingly.

Should you require further information, please contact Water Services Planning & Delivery Section on 1300 883 699, for assistance.