Pensioner concessions

How to apply for pensioner concessions

Applying online

To apply for the pensioner concession please complete the online Pension Application form which can be accessed using the below link. Please be aware you will need to upload a copy of your current Queensland Pensioner Concession Card or Queensland Veterans' Affairs Card for your application to be submitted.

Online Pension Application Form

Applying by email, post or in person

Please download the Pension Application form and return your application by email, post or in person at any Council Service Centre. Please be aware you will be required to provide a copy of your pension card with your application. All applicants must provide a current phone number so Council can contact them if there are any issues with their application.

If you apply for the pension rebate in person during the rates period, please bring your rate notice with you so an adjustment can be made.

Please send the application form and a photocopy of your pension card to Council by:

  • Post: Bundaberg Regional Council, PO Box 3130, Bundaberg Qld 4670
  • Email: ceo@bundaberg.qld.gov.au
  • Or submit in person at one of Council’s Service Centres

Pension Application Form

Pensioner eligibility criteria

You may be entitled to receive a pensioner rates subsidy on your next rates bill if you own and occupy the property and are the holder of either of the following:

  • Queensland Pensioner Concession Card
  • Department of Veterans Affairs Health Gold Card - for all conditions

The Queensland Government and Council offer eligible pensioners the following rebates on their Council property rates:

  • State Government - a 20% reduction up to a maximum of $200 per year; and
  • Bundaberg Regional Council - a fixed reduction of $200 per year.

Find out more about Queensland Government property subsidies by visiting their property concessions page.

To be eligible for these rebates you must adhere to the following:

  1. The pensioner must be the owner/s or life tenant/s(*) of the property (either solely or jointly);
  2. The property must be the pensioner's freehold principal place of residence (**);
  3. The pensioner must be the holder of a Queensland Pensioner Concession Card issued by Services Australia, or a Department of Veteran Affairs - Health Card (All Conditions within Australia) or DVA Health Card (Totally and Permanently Incapacitated).

* A life tenancy can only be created by a valid will and is effective only after the death of the property owner, or by a Supreme or Family Court order.

**The address on your pension card must reflect the property address for which the rate concession is sought. Conditions apply for those who require full time professional care such as nursing homes, including:

  • Property must not be rented and remains the financial responsibility of the property owner.
  • A statutory declaration is required explaining the circumstances, including where the pensioner is residing.
  • Power of Attorney documents.

Pensioners who have previously received a rebate are not required to resubmit an application each year unless their circumstances have changed. Should circumstances change throughout the year, it is the responsibility of the pensioner to contact Council to advise of the changes.

A new application must be lodged with Council if you change your address (i.e. buy another house within the region as the pensioner details are not automatically transferred to the new property).

Pensioner Rate Concession Policy

What types of pension cards are allowed

Listed below are a list of eligible and ineligible cards for the rates pensioner rebate.

If you have a card shown in the eligible section, you can apply. Unfortunately, cards in the ineligible section means you can't apply for a pensioner concession on your rates.

Eligible cards

Centrelink pensioner concession card
Centrelink Pensioner Concession Card

Veteran Affairs Gold Card 2023
Department of Veterans' Affairs gold Card

Pensioner concession card 2023
Department of Veterans' Affairs Pensioner Concession Card

Department of veterans affairs gold card
Department of Veterans' Affairs Gold Card "TPI"


Ineligible cards

Health Care Card
Health Care Card

Seniors Card
Seniors Card

Seniors Business Discount Card
Seniors Business Discount Card

Department of veterans affairs specific conditions card
Department of Veterans' Affairs Specific Conditions Card