Pay your rates

 

Direct debit payments

Rates

A rates direct debit is when you authorise council to take money from your bank account on a weekly, fortnightly, monthly or half-yearly basis. Terms and conditions apply to all arrangements.

Direct Debit Application/Change of Account

Request to Cancel/Amend/Defer a Direct Debit

Please note: Direct debit is a method of payment only. If you are paying your rates in advance via direct debit you do not need a payment plan with Council. However if you are repaying a rates debt, that is rate arrears, by direct debit, you will also need a payment plan with Council to clarify when the outstanding amount will be paid in full.

If you have rate arrears and do not already have a payment plan, please contact Council’s Debt Recovery team to confidentially discuss your situation and your rates repayment.

Alternately, you can fill out a ⁠printable form and submit it to Council via ⁠email, postal mail or in person at one of our centres.

Accounts receivable

An accounts receivable direct debit is when you authorise Council to take money from your bank account on a fortnightly basis. Terms and conditions apply to all arrangements:

Accounts Receivable Direct Debit Application

If you have recently changed your address, you can update your details below.

Change your contact details

Online rates payments

Bundaberg Regional Council offers a secure online payment service to make payments at any time convenient to you.

Bundaberg Regional Councils online payment service accepts MasterCard and Visa. Paypal, Afterpay and Zippay is not accepted.

Make an online payment

Additional online services are under development.

If you have recently changed your contact details, you can update your details below.

Change your contact details

Other rate payment options

BPAY

Rates payments, parking infringements, sundry debtors and animal registration renewals can be paid by contacting your financial institution online or via phone. Please quote the Biller Code and reference number shown on the front of your rate notice.

Find out more here.

Post Billpay

Pay in-store at Australia Post, online at auspost.com.au/postbillpay or by phone 13 18 16.

Ratepayers can also download the Scan and Pay app. Using your smart phone, scan the barcode on the front of the Rate Notice and follow the prompts to make a payment.

Mail payment

Include your rate notice assessment number or a copy of your account and return it with your payment details, and return it with your payment to Bundaberg Regional Council, PO Box 3130, Bundaberg QLD 4670. All cheques are to be in Australian dollars and should be made payable to Bundaberg Regional Council. Acceptance of a cheque and the issue of a receipt therefore is conditional on collection of the proceeds and until collection, no credit is given or implied.

Customer Service Centres

You can pay over the phone on 1300 883 699 or you can pay at any of Council's Administration Offices located at:

  • 190 Bourbong Street Bundaberg;
  • 45 Churchill Street Childers; and
  • 4 Dear Street Gin Gin

between 8.15am and 4.45pm Monday to Friday. Payment methods are cash, EFTPOS, cheque, money order, debit and credit card (Visa or MasterCard).

Centrepay – rates only

Centrepay is a voluntary bill-paying service which is free for Centrelink customers. Use Centrepay to arrange regular deductions from your Centrelink payment.

You can start or change a deduction at any time. The easiest way to do it is through your Centrelink account online in myGov.

Please quote the Centrepay Reference number for Bundaberg Regional Council: 555 072 141A and use your Assessment Number as Council's Reference Number when requesting an application form.

Prepay your rates

To assist with budgeting purposes, ratepayers can prepay rates in advance at any time.

Go to Council's payment page for payments or set up a direct debit or Bpay.

Make an online payment

If you need assistance to work out your prepayment plan, please contact our Revenue team on 1300 883 699.

It must be noted that interest is not paid by Council to you on any credit balances.

If you have recently moved, ensure you have updated your details on our change your contact details form below.

Change your contact details