Market Facts was commissioned to conduct a benchmark customer satisfaction telephone survey. The purpose of the survey was ascertain from a random sample of 500 residents of the Bundaberg Regional Council, their levels of satisfaction with a range of Council services.
The focus of the survey, was a community based evaluation of the relative importance of the responsibility areas (services and activities) and then an evaluation of Bundaberg Council performance in these areas.
The results of the survey are attached and available for viewing below.
