Internet Use Policy

The Library supplies Internet access on the following terms and conditions. By using the Library's Internet service, users agree to the terms and conditions.

Bookings

• Bookings are essential. You must book an Internet terminal to use, as terminals are available only by booking.

• You may book in person or over the phone.

• When booking you must provide both your first name and surname (family name).

• As the booking system is computerised, you must use the computer for which you have booked. You are unable to use a different computer to the one that has been booked in your name.

• If you come in without a booking, please check at the desk to see whether or not a computer is available; and to book in if a computer is available.

• If you are late, you will not be able to make up any time missed. Bookings will not be guaranteed if you are more than 15 minutes late.

• The terminals are to be used only by the person in whose name the booking is made. Time slots are not transferable to others.

• In circumstances where booking errors occur, we will always allocate the computer to the person whose name is on the booking sheet.

• If the Internet service ceases to work for whatever reason, or operates at a slower than normal speed, you will not be able to make up any time missed.

• Acceptance of new bookings (by phone/in person) will close five minutes before the Library closes. You cannot make bookings after this time.

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Checking In

• Before you take a seat, you must check in at the desk. Staff will let you know which computer you have been booked on.

• You must check in at the desk within 15 minutes of the start of your booking. (Eg. If your booking is for 10.00, you must check in no later than 10.15).

• If you fail to check in your booking will automatically expire and your computer may be booked by someone else. This may result in you missing out on your booked time.

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Cost & Eligibility

Use of the Internet Service in the Library is FREE, except for printing.

You do not have to be a member of the Library in order to use the Library's Internet facility.

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Time and Booking Limits

The following time and booking limits apply:

• A booking is for a maximum of one (1) hour. This means one use of an internet pc for one hour or part thereof, per day.

• You are permitted one (1) booking per day and six (6) bookings per week. (IE. No more than one hour per day, and six hours per week).

• You are not permitted to use your bookings consecutively.

• Users will be restricted to a maximum of six bookings per week and one booking per day. Bundaberg Library reserves the right to cancel extra bookings without prior notice.

• All bookings run on the hour. EG. 10.00am to 11.00am; 11.00am to 12.00pm.

• If you do not use the full amount of time allotted to you, if you arrive late, or if you make a booking part way through an hour session, you will not be able to make up the time lost at a later time.

• If the Internet service ceases to work for whatever reason, or operates at a slower than normal speed, you will not be able to make up any time missed.

• You must be ready to finish your session on time so that the next person booked can begin their session promptly. For example, if your booking finishes at 11.00am, you must ensure that you are signed out/logged out and ready to go by 11.00am and no later.

• Staff may ask you to finish your session. This may include asking just prior to the end of your session to give you time to log out and finish on time.

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Assistance

• Training: Various introductory and advanced lessons are offered and are available by booking only. See here for more detail.

• Web Guides: Web Guides on various subjects are available from our Web site.

• Web Sites of the Month: Our Web Sites of the Month publication is available from this Web site. Click on the link to access the current and previous month's issues.

• General help: The Reference/Internet Librarian is available to give assistance in using the Internet at most times. See her in the office next to the computers.

• Saturday morning: Very limited assistance is available on Saturday mornings due to the busy nature of the Library.

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Printing

• Cost: $0.20 per page (A4 only, black/white only).

• In most cases you will be able to select the section of the document you wish to print, in order to avoid printing the whole document. However, please be aware that this feature may not work in all cases. Again, please see the Reference Services/Internet Librarian for assistance.

• Please collect and pay for your printouts at the Enquiries Counter of the Circulation Desk.

• If you print by mistake, please let us know immediately, so we can attempt to cancel the print job.

• You must pay for all the pages that you print.

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Internet Content

• Bundaberg Library has no control over, and cannot be responsible for, the information accessed through the Internet, using the Library's connection.

• Users should make their own assessment of the truth, completeness, accuracy or suitability of Internet information.

• It is not possible for Library staff to control specific information children and youth may locate on the Internet.

• Parents/Guardians - not the Library staff - are responsible for their children's use of the Internet through the Library's connection.

• Parents/Guardians who have concerns should supervise their children's Internet sessions.

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General Information

• The Library's computers are for Internet only. There is no facility for word processing or other applications.

• The Library does not facilitate the use of floppy disks or CDs.

• The downloading of email attachments and other files/programs is not available from the Library's terminals.

• Information, text, or other programs available on the Internet may not be downloaded from the Internet through the Library's terminals.

• The Library/Council cannot be held responsible for periods of 'down-time' caused by technical, or any other problems, beyond their control.

• Users may not use their own software programs on the Internet terminals.

• Users may not connect laptops or other equipment to the Library's Internet computers or connection.

• Illegal activities or any other activities intended to disrupt service or equipment are prohibited.

• Persons using this equipment agree not to make any changes to the setup or configuration of the software or hardware.

• Instruction/direction from staff members must be adhered to at all times.

• Users are not to send, receive, or display text or graphics which may reasonably be construed as obscene.

• Misuse or abuse of the terminals, Internet access, Library staff, or other patrons will result in suspension of Internet access privileges.

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Copyright

Much of the material (including software) availabe on the Internet is copyright. Users must not breach copyright in material available on the Internet. A copyright owner is entitled to take legal action against a user who infringes his or her copyright. Unless otherwise permitted by the Copyright Act 1968, unauthorised copying of a work in which copyright subsists (including digital copying) may infringe the copyright in that work. The copyright regulations are displayed near the Internet terminals.

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Disclaimer

By using the Library Internet terminals, users release and discharge the Bundaberg Regional Council from any liability which might arise from the use of the service, including liability in relation to defamatory or offensive material or any breach of copyright which may occur as a result of use.

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