Bundaberg Regional Council is committed to providing excellence in
service and to strengthen relationships with the community of our diverse
region.
If you have any complaints, issues or concerns about our services, actions or decisions, you can complete our online form here.
Please read Council's General Complaints Management Process Governance Policy for further information.
IN WRITING
All written correspondence should be addressed to:
The Chief Executive Officer
Bundaberg Regional Council
PO Box 3130
BUNDABERG QLD 4670
ceo@bundaberg.qld.gov.au
CALL CENTRE
To meet the changing needs of the community and the provision of accurate
and timely service, an initiative of Council is the implementation
of a locally based "Call Centre".
As the ‘first point of contact" a large majority of enquiries and
business transactions are attended to by Customer Service Officers, prior to
seeking assistance from professional or technical Officers.
If you're calling from overseas the number is +61 7 4130 4130
Some helpful hints on international dial codes can be found on the Wikipedia site
CHANGE OF ADDRESS
Property owners are required to notify Council of a change of address
as soon as possible. If you have changed address, or intend to change
your address from that stated on your Rate Notice, please advise Council
in writing to enable records to be changed and to ensure that all
correspondence etc reaches the correct address.
If you have more than one assessment / property, please give the details of each property to which the change relates.
Changes will not be accepted via telephone. Please complete our change of address form available here.
CUSTOMER SERVICE CENTRES
Council continues to operate a high standard of "frontline" customer
service from within its four specialised Regional Service Centres, located throughout the Council District.
These Centres offer a full range of services including:
- Licensing
- Permits and Applications
- Local laws and Compliance
- Plumbing, Building & Development Applications
- Animal Registrations
- Property Rates
- Water & Sewerage enquiries
- Account payments
- EFTPOS facilities
OFFICE LOCATIONS & HOURS OF OPERATION
Business Hours of Operation are from Monday to Friday, 8:15 am to 4:45
pm daily.
An After Hours Emergency Service is available by contacting 1300 883 699
outside normal hours of operation.
BUNDABERG ADMINISTRATION CENTRE
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190 Bourbong Street, BUNDABERG QLD 4670
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BARGARA SERVICE CENTRE
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160 Hughes Road, BARGARA QLD 4670
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CHILDERS SERVICE CENTRE
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45 Churchill Street, CHILDERS QLD 4660
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GIN GIN SERVICE CENTRE
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4 Dear Street, GIN GIN QLD 4671
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